Technical Questions

Why can’t I scan the product?

First make sure you are scanning the barcode on the product and not on the receipt. If you have a device with a camera that does not have auto-focus (i.e. iPod, iPad), you can visit barcode-generator.org to typ...

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Why does the app crash while scanning?

If the app scanner crashes or you notice a bug, try restarting your Shopmium app or as a last measure uninstall and reinstall it on your phone. If that does not fix your issue, please contact us with a descript...

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What do I do if my app keeps crashing?

If your app keeps crashing try restarting it. As a last measure uninstall and reinstall it on your phone and this will usually fix most issues. If this does not solve your issue, please contact us with a descri...

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Why is the barcode scanner not working on my iPhone?

The iOS8 update for the iPhone can sometimes prevent a pop-up during the app's installation. This pop-up asks for permission to use your iPhone's camera. No worries though, it's an easy fix! Simply go to your i...

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